Jeep car rentals in SeaTac

Timely and efficient!

Though I returned the car on time, I received a text to return the call 3 days afterwards and then I had to call customer care multiple times.

Nothing

Got charged for key, full tank of gas and towing inspite of dropping the car with the key and full tank at the car rental drop off.

All went well according to our plan with pick up and drop off with friendly customer service, and I’m very pleased with the staffs.

My reservation was canceled when I got there to pick up the car

They did not have a car ready. Would have had to wait 2 hours. I heard a gentleman say he had been there 3.5 hours. Got a car someplace else. The workers wee great, professional and kept their cool. Not having a car ready was the issue.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

Very good service the car was ready and waiting for me.

The car had a lot of miles on it and was quite worn and a little soiled inside. Would have preferred a better standard for the $ paid.

Great! Clean car, friendly staff, easy drop-off

No good

No phone number available to call for pick up and was very late/early AM and elderly mom was outside nearly 45 minutes waiting for shuttle driver. Once picked up, everything was excellent

More people working the desk to speed up check in and drop off.

I went to Hertz and pick up car but they didn’t let me rent it. I need my money back. They said I need to use same card when I purchased from you guys but I payed with Affirm and they didn’t accept my card.

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

price could be better

There were no cars available despite my confirmed booking.

We had a great experience however when returning the car I wish the check in attendant ask me for the key fob - had to rerun it after airport security. Just a stressful! And of course I am to blame to!

Picking up was a long and tenuous process. Huge lineup and only 3 agents working, easily the slowest of all rental companies in the building. The agent was clearly frustrated and tired and was not friendly at all. When we arrived at the car the exterior was dirty and there there was a rock chip in the window that was not noted, trying to find someone to report it to was not easy either. When we dropped the vehicle off at the LAX the few people we tried to ask questions of were rude and lacked answers. Finally found our own way. I chose Budget not for the price but because I had had good experience in the past, next time I will go with someone else.

The line to check in was 2.5 hours long and then they had NO cars.

Specifically paid to rent a full size suv and the counter lady would only give me an electric smart car. As we walked past numerous SUVs parked next to the smart car we had to plead with the attendant in the garage who stated they had plenty of SUVs to get us what we had already reserved